1. Identification of the Holder

This online store, commercialized under the brand Casanis Group, is owned by MZL HOLDING SL, with CIF B93686194, registered office at Avenida Ricardo Soriano, 36, portal 36, floor 1, door 105, 29601 Marbella (Málaga), and customer service email address shopcasanis@casanisgroup.eu (hereinafter, «Casanis Group» or «the company»).

These conditions regulate the remote contracting of gastronomic experiences, gift cards, and physical products or merchandising. The customer may contact the company through the indicated email address for queries, complaints, or incidents related to their orders.

2. Prior Information and Purchase Process

Before confirming their order, the customer may consult the description, total price including taxes, particular conditions, availability, and, where applicable, shipping costs of the selected products or services. The customer may review and correct the entered data before making the payment.

The purchase is formalized by confirming the order via the corresponding payment button and receiving confirmation by email. Contracting will be carried out in the languages available in the online store. The company may verify operations suspected of fraud and, when there is justified cause, suspend their processing while informing the customer.

3. Prices, Payments, and Invoicing

All prices are shown in euros and include applicable taxes, unless expressly informed otherwise in accordance with regulations. Shipping costs for physical products are calculated separately and shown before confirming the purchase. The total amount will be indicated in the final order summary.

Payment will be made using the methods enabled in the purchase gateway. The company will issue the corresponding invoice or purchase receipt in accordance with applicable regulations. Promotions will apply exclusively during their validity period and under the published terms.

4. Validity of Gastronomic Experiences

Gastronomic experiences shall have a validity period of between 6 and 12 months from the date of purchase, as expressly indicated on each experience’s product sheet. Special campaigns may establish a different duration, which will be informed prior to payment.

Once the validity period has elapsed, the voucher will no longer be redeemable, without prejudice to the rights corresponding to the consumer under applicable legislation. The customer must manage their reservation with sufficient advance notice to enjoy it within the indicated timeframe.

5. Reservations and Availability

To redeem an experience, it is mandatory to book a minimum of 48 hours in advance, providing the voucher code and following the reservation procedure communicated in the purchase confirmation or on the experience sheet.

All reservations are subject to the restaurant’s availability, capacity, calendar, and schedules. The acquisition of a voucher does not guarantee a table for a specific date or time. In case of unavailability, the customer may request another date within the validity period; when performance becomes impossible for a cause attributable to the company, the provisions of the incidents clause shall apply.

6. Modifications and Cancellations of Reservations

Changes and cancellations of reservations must be communicated at least 24 hours before the scheduled date and time. If communication is made within the deadline, the customer may request a new reservation, subject to availability and within the voucher’s validity period.

Cancellations outside the deadline or no-shows may imply the loss of the right to enjoy the experience and the consideration of the voucher as used, provided that such consequence has been informed prior to purchase, is proportionate, and is legally applicable. The cancellation of a reservation does not in itself imply the refund of the purchase price.

7. Redemption and Usage Conditions

Each voucher is valid for a single use and for the establishment, number of people, menu, and services described in the product sheet, unless another modality is indicated.

The customer must present the digital or printed code or voucher when requested by the establishment.

Experiences are not combinable with other offers, discounts, or promotions, unless expressly authorized.

Extras, drinks, or non-included services shall be paid directly at the establishment.

The voucher may be enjoyed by a person other than the purchaser provided they present a valid code and comply with the conditions of use.

Vouchers cannot be exchanged for cash nor used in establishments other than those indicated, barring legal provision or applicable particular condition.

8. Special Dates and Restrictions

Unless expressly indicated on the experience sheet, redemption will not be available on holidays, eves of holidays, dates of high demand—such as Valentine’s Day, Christmas, or New Year’s Eve—nor during extraordinary events. Each experience may be limited to specific days, shifts, or schedules, which must be displayed prior to purchase.

9. Menus, Allergies, and Dietary Needs

Menus may vary due to seasonality, ingredient availability, or operational reasons, offering alternatives of equivalent characteristics and value where appropriate. Published images are for illustrative purposes only.

Allergies, intolerances, and special dietary needs must be communicated upon booking. The establishment will assess possible adaptations, which are not guaranteed for all experiences. It is recommended to check before buying when an essential dietary need exists.

10. Returns and Withdrawal Policy for Experiences

As a general commercial policy, purchased gastronomic experiences do not allow purchase cancellations or voluntary returns, except for exceptions expressly authorized by MZL HOLDING SL or rights recognized by applicable regulations.

Catering service contracts providing for a specific date or execution period may be excluded from the legal right of withdrawal under the assumptions provided by consumer legislation. In contrast, open vouchers or vouchers without a specific performance date shall be subject to the legal regime corresponding to their contractual configuration.

When the right of withdrawal legally exists, the consumer shall have the applicable legal period, generally 14 calendar days from the conclusion of the service contract, and may exercise it through unequivocal communication to shopcasanis@casanisgroup.eu. A contractual period of five days shall not be applied to restrict this right.

It is recommended to communicate purchase errors, duplications, or other commercial incidents within five calendar days following contracting to streamline their resolution. This recommendation does not limit legal rights nor guarantee the acceptance of a voluntary return.

11. Gift Cards

Gift cards may be used in the establishments, products, or services indicated on their sheet and during the validity period communicated prior to purchase. If consumption exceeds the available balance, the beneficiary shall pay the difference. The possibility of partial use, remaining balance, and use by multiple diners will depend on the card’s particular conditions.

Gift cards cannot be exchanged for cash, except in legally required cases. Their withdrawal, expiration, and return regime shall be that applicable to their contractual nature and the conditions communicated to the purchaser.

12. Physical Products and Merchandising

The online store commercializes physical products and Casanis Group merchandising articles. Availability is subject to stock. If a paid product cannot be supplied, the customer will be informed, and an alternative accepted by them or the corresponding refund will be offered. Photographs are orientative and minor differences in color or presentation may exist.

13. Shipping Costs and Delivery Scope

Shipping costs are not included in the item’s price, unless a promotion expressly indicates otherwise. They will be added to the order and shown itemized before payment, according to destination, volume, weight, and delivery method.

The store will allow orders to be placed only to destinations enabled in the purchase process. Before confirming payment, the available delivery methods, applicable price, and estimated delivery time will be indicated. When a destination is not enabled, it will not be possible to formalize the shipment to that address.

14. Preparation, Transport, and Delivery Times

Once payment is confirmed, the order will be prepared and delivered to the courier company contracted by MZL HOLDING SL. Preparation and delivery times will be those shown in the purchase process and may vary by destination, availability, high demand periods, or circumstances beyond the company’s control.

Unless the parties agree on another timeframe, delivery will be made without undue delay and, at the latest, within 30 calendar days following the celebration of the contract. In case of delay, the rights and procedures provided by consumer regulations shall apply. The company shall maintain its responsibility towards the buyer for delivery, without unduly shifting it to the carrier.

15. Delivery and Transport Incidents

The order will be sent to the address indicated by the customer, who must check the data before paying. When the carrier cannot make the delivery due to the recipient’s absence, their notice and new delivery or pickup procedures shall be followed.

If the address provided is incorrect or incomplete, additional costs for re-shipment effectively generated may be passed on, after informing the customer, provided it legally proceeds. In case of loss, damage, or non-delivery, the customer may contact shopcasanis@casanisgroup.eu and the company will manage the incident and the legally corresponding solution.

16. Right of Withdrawal for Physical Products

Consumers who acquire physical products remotely generally have 14 calendar days from receipt of the product to withdraw from the purchase without needing to justify their decision. When an order is delivered in multiple shipments, the calculation will be made according to applicable legal rules.

To exercise withdrawal, an unequivocal declaration must be sent to shopcasanis@casanisgroup.eu, indicating the order number and affected products. The withdrawal form provided by the company may be used, although its use is not mandatory. After communicating it, they will have another 14 calendar days to return the items.

Products must be returned properly protected, preferably with their original accessories and packaging. The consumer will be liable only for the depreciation of value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Direct return costs due to withdrawal shall be borne by the customer when informed of this prior to purchase, unless the company agrees to assume them. This policy does not affect defective or non-compliant products.

17. Legal Exceptions to Withdrawal

The right of withdrawal may be excluded solely in legally provided cases, including, where applicable, clearly personalized products, goods that may deteriorate or expire rapidly, and sealed goods not suitable for return for health or hygiene reasons that have been unsealed after delivery. Exclusions shall apply only when all legal requirements are met.

18. Refunds for Physical Products

When withdrawal proceeds, MZL HOLDING SL shall refund the legally required amounts, including initial ordinary delivery costs, within a maximum of 14 calendar days from receipt of communication. It may withhold the refund until receipt of goods or until the consumer provides proof of return, whichever occurs first.

The refund will be made through the same payment method used, unless expressly agreed otherwise and without additional costs for the consumer. Supplementary costs of a more expensive delivery mode than the ordinary one offered shall not be refunded, when legally appropriate.

19. Defective, Incorrect Products, and Legal Guarantee

If the customer receives a defective, damaged, or different product than contracted, they must contact shopcasanis@casanisgroup.eu indicating the order and, if possible, providing photographs. It is recommended to communicate visible incidents within five calendar days following delivery to facilitate processing; this recommendation does not reduce the legal guarantee period or rights for lack of conformity.

MZL HOLDING SL shall respond for lack of conformity in accordance with current legislation and shall offer, as appropriate, repair, replacement, price reduction, or contract termination, free of charge for the consumer in legally provided cases.

20. Promotions and Special Campaigns

Offers and promotional campaigns shall be subject to periods, prices, availability, and restrictions communicated in each promotion. Unless indicated otherwise, they shall not be combinable with other discounts. The purchase of discounted physical products does not eliminate legal rights of withdrawal or guarantee.

21. Special Conditions for Black Friday 2026

Promotional experiences acquired between November 16 and November 30, 2026, shall have a validity of six months from purchase, unless a different period is indicated on their sheet. Reservation will be required at least 48 hours in advance, subject to availability, calendar, schedules, and establishment restrictions. They shall not be combinable with other promotions and voluntary returns shall not be admitted, without prejudice to applicable legal rights.

Mamzel experiences shall be conditioned to its opening calendar and season, and each product sheet shall determine effective redemption dates and any particular restriction.

22. Special Christmas Conditions

Experiences commercialized during the Christmas campaign shall be governed by these general conditions, except for particularities published on each sheet. Reservations will be subject to the opening calendar and exclusions of holidays and special dates. Voluntary returns of experiences shall not be admitted, without prejudice to applicable legal rights.

23. Impossibility of Performance and Force Majeure

If the company cannot provide an experience due to a cause attributable to it, it shall offer a new date, an equivalent alternative accepted by the customer, or the refund of the amount legally corresponding. If force majeure circumstances occur, the customer shall be informed as soon as possible and the solutions and rights provided in current regulations shall apply.

24. Protection of Personal Data

MZL HOLDING SL will process personal data provided during purchase to manage orders, payments, reservations, shipments, customer service, and legal obligations. Processing will be governed by the privacy policy published in the online store, where legal bases, recipients, conservation periods, and the exercise of data protection rights will be informed. Commercial communications shall be sent only when a valid legal basis exists.

25. Claims, Applicable Legislation, and Conflict Resolution

Queries and claims may be addressed to shopcasanis@casanisgroup.eu. These conditions shall be interpreted in accordance with Spanish legislation, without prejudice to mandatory consumer protection rules that may apply. Conflicts shall be submitted to the competent bodies determined by current regulations, without imposing on the consumer jurisdictions other than those legally provided.

26. Acceptance and Prevalence of Particular Conditions

Upon formalizing the purchase, the customer declares to have had access to these conditions and the particular information of the product or experience. In case of contradiction, particular conditions communicated prior to purchase shall prevail, provided they are valid and do not reduce mandatory consumer rights. MZL HOLDING SL may update these conditions for future purchases; each order shall be governed by the version in force at the time of contracting.

Last update: November 4, 2026. Text for legal review prior to publication.